1. Definitions
   The terms and conditions quoted herewith shall apply to all contracts and agreements between CTW (Camberley) LTD T/A Park Street Interiors of Camberley, hereinafter called the company, and the customer. No variation in these terms and conditions shall be effective unless agreed in writing on the order signed by an authorised representative of the company. “Customer” means the person who places an order for the goods of the company.

”Company” means CTW (Camberley) LTD T/A Park Street Interiors of Camberley.

“Price” means price for the goods excluding carriage, packing and insurance.

“Goods” means the goods (including any instalment of the goods or any parts of them) that you agree to buy from us. “We” and “us” and “our” and “the company” means Park Street Interiors, “you” and “your” means the person/s who agrees to buy the goods from us.

“Order” means the customer’s order for the goods that shall be deemed to be an offer by the customer to purchase the goods pursuant to these conditions.

“Conditions” means the terms and conditions of sale as referred to in this document and any further terms and conditions agreed in writing by the company.

The “Installer”, unless the Company has agreed to install within its contract shall mean the party who has entered into a separate contract with the customer in relation to the installation only of the goods and can be a person partnership or company nominated by the Company at the Customers request the Company itself by agreement between the Customer and the Company or a third party nominated by the customer at the time of entering into this contract.

2. Basis of sale
   1. These conditions shall apply to all orders for the sale of goods by the company to the customer to the exclusion of all other terms and conditions subject to which any order is made or purported to be made by the customer and it is specifically agreed between the parties that the Companies liabilities  and duties to the Customer is exclusively for the supply of goods only and their delivery to the Customer`s premises and not for their installation or any other matter whatsoever arising therefrom.
   2. No variation to these conditions (including any special terms and conditions agreed between the parties) shall be binding unless agreed in writing on the order signed by an authorised representative of the company.
   3. The company’s employees or agents are not authorised to make any representations concerning the goods unless confirmed by the company in writing. The customer acknowledges that it does not rely on, and waives any claim for breach of any such representations which are not so confirmed.
   4. The designs and specification of the goods submitted by the company for the customer’s approval will be prepared with all reasonable care, but the customer shall be responsible for ensuring that such designs and specifications meet the customer’s particular requirements (whether or not advised to the company) when approving the same.
   5. Any illustrations or descriptive literature, including but not limited to particulars of colour, shade and design contained within the company’s brochures or other literature are issued for illustrative purposes only. Such brochures or literature of the company shall not be treated as a representation by the company that the goods are as supplied by the company will be identical to that illustrated by the literature.

3. Orders and Specifications
   1. No order submitted by you will be deemed to be accepted by us unless and until confirmed in writing by our authorised representative and a deposit is received.
   2. Any interior designer or agent of the customer is NOT allowed to alter the order schedule of fittings or specifications of the transaction once an order has been placed and accepted.
   3. You cannot cancel an order unless we agree in writing or we have refused to comply with our contractual obligations. In any case, you will be liable to pay up to 50% of your total order value to cover any losses and costs we suffer because of the cancellation. ANY order for Bespoke, Made to Measure or Non-stock/Special Order products cannot be cancelled and must be paid for in full. 
   4. Any additional products required as a result of a bona fide oversight, omission or indeed necessitated by the installation will only be ordered with the agreement of the customer and must be paid for in full at time of order.
   5. The above notwithstanding, should we come across anything which could not have been foreseen, or identified at time of survey that requires additional materials or labour the installation will be halted, the issue brought to the customer’s attention and a resolution together with cost agreed before continuing with the installation.

4. Price of the Goods
   1. The Price of the Goods and any additional delivery charges payable by you will be our quoted price. All prices quoted are valid for thirty days only or until earlier acceptance by you. After the thirty days’ quotation term, we may alter them without giving notice to you.
   2. We reserve the right by giving notice to you at any time before delivery to increase the price of the goods to reflect any increase in the cost to us which is due to any change in delivery dates quantities or specifications for the goods which is requested by you, or any delay which is caused by any instructions by you or your failure to give us adequate information or instructions. You may cancel the contract within fourteen days of receiving notice of any increase but you must pay any losses and costs we suffer because of the cancellation.
   3. All prices quoted by us are, unless otherwise stated, inclusive of any applicable Value Added Tax (VAT) which you will be liable to pay to us.

5. Terms of Payment
   1. Subject to any special terms agreed in writing between you and us, the price of the goods and any applicable VAT and charges for transport, packaging and insurance will be due and payable by you as follows:
      1. 100% upon your acceptance of our quotation unless agreed by the manager

5. 2. Title of the goods remains with the company until FULL payment has been received.
   3. Unless specified the contract allows for one delivery within the contract price unless otherwise agreed. Further deliveries as a result of shortfalls or replacement of damaged goods will be at the company’s cost. Part deliveries or additional products ordered by the customer including design changes after ordering at the request of the customer must be paid for in full at time of ordering and delivery will be at an additional agreed charge.
   4. The customer will not withhold or retain any money due, nor deduct any amount from money due for works not completed on the scheduled installation date. All work outstanding, as specified in the order, will be completed in accordance with the company’s technical specification and warranty.
   5. There is no surcharge for payment by credit card / charge cards etc. when used for a deposit, however for any further payments i.e. delivery balances / extras etc there will be a service charge of 1.8% on each transaction.

5. 6. If the Company is not charging for Installation then the following is agreed in its entirety.

i. Whereas it is acknowledged that the Company is only liable to the Customer for the supply and delivery of Goods nevertheless the Company may at the Customer`s request recommend one or a number of Installers with whom the Customer will thereafter negotiate and enter into a separate contract but without the assumption by the Company of any liability of any nature whatsoever which may arise in respect of the Installation or any other matter ancillary thereto and the Company as a matter of Law shall not be deemed agent of either the Customer or the Installer

. ii. The Customer will simultaneously enter into a separate contract with the Installer who will then be solely liable to the customer for any loss or damage occasioned by the Installers negligence or otherwise in the installation of the equipment at the direction of the customer and for the avoidance of doubt the Company shall only be liable to the Customer for any defects in the equipment supplied by the Company to the Customer for a period of 12 months from delivery.

iii. The Customer shall have the benefit of any manufacturers warranty in respect of the sale of the equipment and any warranty between the Customer and the Installer for installation shall be solely a matter between those parties.

6. Breach by Customer

If you fail to make any payment by the due date then, without prejudice to any other right or remedy available to us, we will be entitled to:

1. Cancel the contract or suspend any further deliveries to you
2. Apply any payment made by you to such of the goods or any goods supplied under any other contract between you and us as we may think fit; and
3. Charge you interest (both before and after any judgement on the amount unpaid at the rate of 5% above Nat West plc base rate.
4. The deposit of 50% is a genuine estimate by us of the minimum losses that we will incur should you fail to fulfil your obligations under this contract and as such will not be refunded to you if you cancel the order or otherwise breach the terms of this contract.

7. Completion

Whilst the company reasonably endeavours to comply with the agreed delivery and installation dates, any dates specified are approximate only and the company shall not be liable for any delay howsoever caused. Time for delivery, installation and completion shall not be the essence of the order.

8. Notification of Shortfall or Damage

Any claim by you which is based on any defect in the quantity, quality or condition of the goods or their failure to correspond with the specification should be notified to us within five days from the date of delivery. If you do not notify us accordingly you will be deemed to have accepted the goods and any relevant installation of them and will be liable to pay the full price for them. No claim for damage on delivery will be entertained for goods once they are installed or not returned in the manufacturer’s original packaging (your statutory rights will not be affected by this clause).

9. Access

The customer will afford the company’s representative/s full access to the customer’s premises for the purposes of delivery and installation of the goods and the carrying out of necessary remedial work. In the case of remedial work for which access is not afforded, such work will subsequently only be carried out at the company’s discretion, and the provisions of condition 5c will in any event apply.

10. Colour/Shade of Goods

The company will use reasonable endeavours to provide the goods in accordance with the colour and/or shade of the goods required. The company reserves the right to provide goods which are reasonably close in colour and shade to those specified and supplied by the manufacturer. The customer recognises that such variations to shade and/or colour are outside the control of the company.

11. Changes in Specification

The company continually seeks to improve its products and services and occasionally is required to make changes in the specification of goods. The company will notify the customer as soon as possible should any substitution be required. No substitution or change will be to the detriment of the customer.

12. Granite/Wood/Marble

If purchasing granite / marble or solid wood it is important to remember that these are natural materials and as such the colours and grains can vary. In the case of granite and marble you may view the material prior to manufacture; failing this we cannot accept any claims after manufacture and/or installation concerning colour variations or natural oddities in the grain.

13. Tiles

Variation in shade and/or pattern often occurs in ceramic and natural stone products, therefore it is the customer’s responsibility to ensure that the material supplied is of an acceptable colour, shade, size and type before fixing as no claims can be accepted thereafter. Glazed products are liable to “craze” and we are unable to guarantee against this possibility. Stock tiles may be returned in full-box quantities within 14 days for an 80% refund. Non stock goods and “specials” cannot be returned. Measurements: whilst we are pleased to help in calculating your requirements it is not possible to predict exact quantities because of the many variables in each case. We are therefore unable to accept liability for shortfalls. Any additional materials required will be charged at the current rate.

14. Warranty
    1. The materials used and the workmanship employed in the manufacture and installation of the goods will be of the same quality and standards as the goods displayed in the company’s showroom. The customer is accordingly advised to inspect the showroom displays to satisfy themselves that such quality and standards meet their requirements.
    2. We warrant that, subject to the conditions set out below, the goods will correspond with their specification when we deliver them to you and that the goods will be free from defects for a period of 12 months from the date of delivery.
    3. We shall be under no liability under the above warranty in respect of any defect arising from fair wear and tear, wilful damage, negligence on your part, abnormal working conditions, your failure to follow our instructions, or your mis-use or alteration or repair of the goods without our prior approval.
    4. All goods supplied by us come with a minimum 12 months’ manufacturer’s warranty and we will, insofar as possible, pass to you the benefit of any such warranty or guarantee given by the manufacturer. Your statutory rights will not be affected by this warranty. 
    5. For the avoidance of doubt the Company shall only be liable for the actual supply and delivery of the ordered materials and not otherwise for example ( but not exclusively) for the design and/or the installation of the said materials or from any matter which may arise from any survey carried out by either the Customer or the Installer or anybody else on their behalf or any inevitable change in design or specification which may or may not become apparent at any stage and this and all the other terms of this agreement are exclusive to the parties and cannot be modified  without the written consent of both parties.